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Refund and Returns Policy
Shipping & Returns
This Shipping & Returns document applies to all purchases of Womens Shoes from fygewedges.com. By placing an order, the customer agrees to the shipping, return, refund, and damaged goods terms stated in this document. This document must be read together with the Terms of Service. If a conflict exists, the Terms of Service control.
Shipping Policy
Aseo (Hk) Limited ships Womens Shoes to addresses served by available carriers. Shipping timelines are estimates provided by the carrier and are not guaranteed. Delivery time varies by destination, carrier service, customs processing, and local conditions. Aseo (Hk) Limited does not guarantee delivery dates. Tracking information is provided when the carrier makes it available. The customer must provide a complete and accurate shipping address. Aseo (Hk) Limited is not responsible for delays, losses, or damages caused by incorrect address information supplied by the customer. Risk of loss passes to the customer upon carrier delivery confirmation. Shipping charges are displayed at checkout before order completion.
14-Day No-Reason Refund Policy
The customer has exactly 14 days from the date of delivery to request a no-reason refund. The 14-day period begins on the delivery date confirmed by the carrier. The customer must submit the return request within this period. The customer does not need to provide a reason for the return. The returned item must be unused, unworn, unaltered, and in original packaging with all original tags attached. The customer must provide proof of purchase. Aseo (Hk) Limited will inspect each returned item. Aseo (Hk) Limited will approve the refund only when the returned item meets all condition requirements in this document. Items that are used, worn, altered, washed, damaged by the customer, missing tags, or not in original packaging are not eligible for a refund. The buyer completely bears the return shipping costs. Refund arrival time is at least 14 days from the date Aseo (Hk) Limited approves the return. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The customer must allow the full applicable refund period to pass before contacting Aseo (Hk) Limited about a missing refund.
Buyer Responsibility for Return Shipping
The buyer completely bears the return shipping costs. Aseo (Hk) Limited does not provide prepaid return shipping labels unless applicable law requires otherwise. The buyer must pay all carrier charges for the return shipment. The buyer must use a trackable shipping service. The buyer must insure the return shipment against loss or damage. The buyer bears the risk of loss, theft, or damage during return transit. Aseo (Hk) Limited is not responsible for returns that are lost, stolen, or damaged before Aseo (Hk) Limited receives them. Original shipping charges are not refunded. The buyer must include the order number inside the return package.
Step-by-Step Return Process
Step 1: Contact Aseo (Hk) Limited at [email protected] within exactly 14 days of delivery. Provide the order number, item description, and proof of purchase. A reason for return is not required.
Step 2: Wait for Aseo (Hk) Limited to issue return authorization instructions. Do not ship any item before receiving return authorization. Unauthorized returns will be refused.
Step 3: Pack the item securely in its original packaging. All original tags must remain attached. The item must be unused, unworn, and unaltered. Include the order number inside the package.
Step 4: Ship the package to the authorized return destination. The recipient must be Aseo (Hk) Limited, the contact phone is +852 5410 4196, and the specific return address is FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING 19-21 HING YIP ST KWUN TONG KL.
Step 5: Send the tracking number to Aseo (Hk) Limited at [email protected]. The tracking number must be active and must show delivery progress.
Step 6: Aseo (Hk) Limited inspects the returned item after receipt. Aseo (Hk) Limited determines whether the item meets all return conditions. Aseo (Hk) Limited reserves the right to reject any return that fails these conditions.
Step 7: If Aseo (Hk) Limited approves the return, Aseo (Hk) Limited issues the refund to the original payment method. Refund arrival time is at least 14 days from approval. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This deadline perfectly matches the Terms of Service. The customer must contact Aseo (Hk) Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, clear photographs of the damage or defect, and a written description. The customer must preserve the item and all packaging until Aseo (Hk) Limited completes its review. Claims submitted after exactly 7 days of receipt are not eligible for damage or defect resolution. The buyer bears return shipping costs for all returns. This rule applies to damaged or defective item returns unless applicable law requires otherwise. Aseo (Hk) Limited will review each claim. Aseo (Hk) Limited will provide a replacement or a refund. Refund arrival time is at least 14 days from approval. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds.
Non-Returnable and Ineligible Items
Items must be unused and in original packaging. Items that are used, worn, altered, washed, damaged by the customer, missing tags, or not in original packaging are not returnable. Items returned without authorization are not returnable. Items returned after exactly 14 days from delivery are not returnable. Items that fail the condition requirements in this document are not returnable. Aseo (Hk) Limited does not accept returns for items that have been modified or repaired by the customer. The customer must verify all condition requirements before shipping a return.
Order Cancellation
The customer may request order cancellation before shipment. Aseo (Hk) Limited will cancel the order when the request is received before shipment. If the order has shipped, the customer must follow the return process in this document. The buyer bears all return shipping costs. Refund arrival time is at least 14 days from approval. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds.
Contact Information
For shipping and returns questions, contact Aseo (Hk) Limited at [email protected]. The contact phone is +852 5410 4196. The address for Aseo (Hk) Limited is FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING 19-21 HING YIP ST KWUN TONG KL. The website is fygewedges.com. Aseo (Hk) Limited responds to shipping and returns inquiries in the order received.